For aircond contractors in Malaysia
Run the company. Not every job in it.
Chance OS is software that puts the day's jobs, who's responsible for what, and each squad's monthly P&L in one place — built inside a working aircond contractor in Malaysia.
Split units, cassettes, VRF, chillers, AHUs, cooling towers.
Sound familiar?
It wasn't badly run. It just ran through me.
We had processes. We had experienced people. The service work was done properly. But too much of the company still came back to me.
Jobs moved through WhatsApp, Excel and conversations. Finished work waited for someone to remember to bill it. The month's results arrived after the decisions had already been made.
The company was growing, but part of how it ran was still in my head. Chance OS started because I wanted CASS to depend more on a system — and less on me.
— Spencer, founder of CASS
What changes
Three things change
Less chasing.
Each job you assign goes to the technician's phone, with what to do. The phone won't let the work start without a before photo, or finish without an after photo. The customer can sign on the spot. Finished work goes onto the billing list on its own. Your office works from two lists — done but not billed, and billed but not paid — instead of from memory.
Clearer ownership.
Jobs are assigned to a squad and a technician, so who's responsible for what is on record, not in your head. A squad leader sees their squad's results, not only their jobs.
It won't change people by itself. It gives each squad a clear number of its own.
Know which squad made money.
One P&L per squad, every month: revenue, costs and net profit, plus the revenue each squad needs this month to break even, based on its last three months. The figures come from what your office records. You see which squads are profitable, and which are below break-even, month by month — not at year end.
If you choose to reward contribution, the same numbers support it. At the end of each payout period, the system works out each squad's pool and each person's share, and locks it. Whether you share the pool or keep it is your decision.
Three things, one system. It's how a company starts to run on something other than its owner.
Every job. Every squad. Every ringgit.
One loop, six steps
Job → the technician's phone → the work, with photos → revenue recorded → squad P&L → the pool.
For information, it's a real loop. For money, it's a series of handoffs your office controls: the figures come from financial entries your team records.
Five modules. Six steps.
What's inside
Five modules, one loop
Dispatch Center
Who's going where, on one board
The office assigns each job to a technician and a squad. It lands on that technician's phone.
Technician Portal
The job on their phone, with before-and-after photos
A before photo to start every visit and an after photo to finish it. The customer's signature and a numbered service report with your letterhead can be captured on each visit.
Job Tracking
Where the money is stuck
Jobs done but not yet billed, and jobs billed but not yet paid, sit in two named lists your office works from.
P&L
Which squad made money
See which squad made money last month — and the revenue each needs to break even this month.
Profit Pool
Each person's share, worked out and locked
When you share the pool, each squad's pool and each person's share are computed and locked when the period is closed.
Built by a contractor
We run our own company on it.
Chance OS was built inside CASS, an aircond contractor in Malaysia, by the person running it. It started as the way we run the company — squads, a P&L for each, a shared pool — and became software once that way was clear enough to write down. CASS runs on it every working day.
In use
A working day with Chance OS
Checking the assignment
The job, the address and what to do, on the technician's phone before he drives off.
Recording the work
Photos taken on site and attached to the visit.
Reviewing the month
Each squad's revenue, costs, net profit and break-even, in one view.
Illustrative scenes.
What your crews service
The machines you already service
Whatever the machine, every job runs through the same steps.
For crews on the daily round of wall, ceiling and floor-standing units.
For office and shop ceilings, four-way and one-way.
For multi-zone systems across a whole building.
For plant-room teams, air-cooled and water-cooled.
For plant-room air handlers and FCUs.
For the teams who keep them cleaned and running.
Your data
Who can see your data
Each company's data is separated in the database, not in the interface. Every lookup is limited to your company before it runs. Your files sit in your company's own folder.
Roles, and which squads each person can see, are set per company. A squad leader sees their squad. "All" means all of yours.
Before each company joins, we test every rule from a new company's account, including the known ways around them — not from ours.
What's real today
What it does, and what it doesn't
- Available nowYour working hours, your OT policy — automatic OT-start from check-in.
- Available nowMonthly or quarterly payout periods — your choice per company.
- Available nowCustomer signature and signed report can be captured on each visit.
- Available nowSaves of jobs, visits, revenue, costs and attendance are checked — if one fails, you're told.
- RoadmapPaying each person's share out to an e-wallet.
Does not do
- Chance OS does not issue invoices or quotations. Your accounting system does that.
- Chance OS does not plan routes or pick the technician. Your office decides who goes where.
- There is no profit figure per job. The P&L counts costs and profit per squad — built by month, rolled up by quarter and year.
- Chance OS does not pay anyone. Each share is paid through your own payroll or bank.
Get started
See Chance OS on your own jobs
About 30 minutes, in English or 中文. Nothing to prepare.
If you decide to go ahead, we onboard you personally — including importing your current-year P&L so your accountant can verify our numbers against hers before you trust a single screen.
Or WhatsApp +60 12-425 7585.